![]() ![]() Select your local machine in the left sidebar. The location ID as shown in the photo below is the best way for the Support Team to know which location you need reset.įigure 5: Viewing details on a different location than the current computer. Open iLok License Manager on the computer you wish to deauthorize, and sign in. Please let us know your account user ID, email address, the licenses that need to be reset, and the location name and ID. ![]() If the location is inaccessible, then you can request the activations to be reset by contacting the Support Team. Unfortunately, you cannot make any changes to these activations unless you use that computer/location. You can click on other locations in the "Local" list to see what computers hold activations for other licenses in your account. It will still be under your account, which you can view by clicking your user ID in the top left (in this example it would be "soundtoystest2").įigure 4: The location is now empty - there are no license activations in use. The license will have disappeared from the location's license activation list.It will ask for a confirmation, so press OK to complete the deactivation.You can even select multiple licenses first and right-click the selection to bulk deactivate.įigure 2: The menu that appears after right-clicking a license. Right-click the license you want to deactivate to show the action menu that contains Deactivate.This will show you all of the license activations that are on the current location.įigure 1: Viewing the license activations in the "soundtoys's Mac mini" location. The will always be the computer you're currently using. ![]() Click on the location at the top of the Local list.Open the iLok License Manager and log into your account.The following steps must be followed using the iLok License Manager application. NOTE: You CANNOT use the website for this. If you still can't find the iLok License Manager on the computer, you can download the installer for it from the official website. On macOS, you can find it in your "Applications" folder, and on Windows by searching for it in the Start Menu. If you have Soundtoys installed, you should have the iLok License Manager already installed on your computer. License deactivation can only be done through the iLok License Manager using the same computer that has the activation in question. Soundtoys licenses can only support two activations at a time, but you can deactivate machines if they're not in use to free up an activation. The Ivory 2.5 update must be installed on your computer.License Deactivation in the iLok License Manager Next, drag and drop the license (shown in the right pane) onto the Local computer icon shown in the left pane. Log in to the iLok License Manager with your iLok account. You should now see “1 of 2 activations” listed next to the Ivory license on the right. Open iLok License Manager on the computer where the license is located that you want to move or remove. Select the iLok key shown in the left pane, then right-click and choose “Synchronize”, let it finish the process. If the license you need to machine-activate is currently on an iLok key, start with your iLok key plugged directly into your computer, then sign into your iLok account using the iLok License Manager application. The Ivory 2.5 update must be installed on your computer. You should now see “1 of 2 activations” listed next to the Ivory license on the right. If the license you wish to machine-activate is currently on an iLok key, start with your iLok key plugged directly into your computer, then sign into your iLok account using the iLok License Manager application. This will machine-activate the Ivory license. 1 As part of another software application, a program called ' iLok License Manager ' was left but I cannot uninstall it via normal Windows 10 methods. Select the Ivory license shown in the right pane, then drag and drop the license onto the Local computer icon shown in the left pane. Sign into your iLok account using the iLok License Manager application. If this is a new Ivory II license: Register your Ivory II product Serial Number on our website: (You will need to have an iLok account). ![]()
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